COVID 19 ADVICE

COVID 19 IS CAUSING PROBLEMS FOR A HUGE NUMBER OF YOU AND OUR HEARTS GO OUT TO PEOPLE GETTING MARRIED AND IN THE WIDER HOSPITATLITY AND WEDDING INDUSTRY.

NOW IS A GREAT TIME TO BE SUPPORTING SMALL ONLINE BUSINESSES AND WE ARE STILL SENDING OUT FLOWERS. THANK YOU!

 

SOME ADVICE FOR NEW ORDERS. 

 - WE HAVE LOTS OF STUNNING FLOWERS SO IF YOU WOULD LIKE TO ORDER SOME TO ENJOY, FOR CRYSTALLISING, OR FOR PRESSING, OR MAKING ICE-CUBES THEN NOW IS A GREAT TIME TO DO IT AND SUPPORT A SMALL BUSINESS. OR EVEN FOR DOING SOMETHING CREATIVE DURING ISOLATION OR HOME SCHOOLING.

 - JAN'S HUSBAND IS IN THE 'HIGH RISK' CATEGORY FOR A HEART CONDITION AND ASTHMA SO WE ARE TOTALLY LOCKED DOWN ON THE FARM. ALL STAFF ARE WORKING FROM HOME AND GETTING FULL PAY AND JAN IS DOING ALL THE PICKING HERSELF. 

 - WE LIVE ON THE FARM SO ARE NOT TRAVELLING TO WORK OR COMING INTO CONTACT WITH ANYBODY ELSE. THE FARM IS COMPLETELY LOCKED DOWN.

 - OUR REGIME IS COMPLETELY OTT AND WE USE A COMBINATION OF ANTI-BAC AND STEAM STERILISATION IN OUR PREP ROOM.

 - WE ARE CLOSED TO COLLECTIONS FROM THE FARM

- HYGIENE. WE HAVE NEVER HAD LESS THAN A 5* FOOD HYGIENE RATING. ALL OUR STAFF HAVE GRADE TWO AND ABOVE FOOD HYGIENE CERTIFICATES. AT PRESENT ONLY JAN IS AT THE PREMISES AND PICKING.

 - WHEN YOUR FLOWERS ARRIVE THEY WILL BE IN A COURIER BAG AND WILL HAVE GONE THROUGH THE COURIER SYSTEMS. THE COURIERS Are COLLECTING FROM THE ROAD AND ARE DOING AN INCREDIBLE JOB. AS A PRECAUTION WIPE DOWN THE OUTER BAG WITH ANTI-BAC BEFORE OPENING OR WASH YOUR HANDS AFTERWARDS. THE INSIDE BOX AND PUNNETS CAN GO STRAIGHT INTO THE FRIDGE. WE ARE LOCKED DOWN ON THE FARM HERE.   IF YOU HAVE BEEN HANDLING OTHER DELIVERIES OR SHOPPING WIPE THEM DOWN AS WELL BEFORE PUTTING IN THE FRIDGE AS COVID-19 CAN LAST 72 HOURS IN THE FRIDGE OR FREEZER. 

- PLEASE DO NOT ORDER FOR NEXT DAY USE IN CASE THE COURIERS ARE DELAYED. SOME LONDON POSTCODES ARE STRUGGLING. NOW ORDER TWO DAYS IN ADVANCE BECAUSE OF STRESSES PLACED ON COURIERS AND ROYAL MAIL. WE WILL SEND WITH EXTRA CHILLERS AND THE FLOWERS WILL BE OK IN THE FRIDGE FOR THE EXTRA DAY.

- IF YOU LIVE IN SCOTLAND, NORTHERN IRELAND OR OFF MAINLAND UK. DO NOT ORDER AT THE MOMENT PLEASE BECAUSE NEITHER THE COURIERS NOR ROYAL MAIL ARE NOT GUARANTEEING ANY DELIVERIES. PERHAPS SPEAK TO YOUR LOCAL POST OFFICE FOR ADVICE. 

 

SOME ADVICE FOR EXISTING ORDERS. 

 - IF YOU HAVE ORDERED FOR DELIVERY TO AN OFFICE PLACE AND ARE NOW WORKING FROM HOME PLEASE EMAIL THE ORDER NUMBER AND CHANGE OF ADDRESS TO maddocksfarmorganics@gmail.com

- IF YOUR EVENT IS POSTPONED WE CAN CHANGE THE DELIVER DATE AND WE WILL PUT YOUR ORDER ON HOLD IF WE HAVE A BIT OF NOTICE (SEE BELOW). 

- IF YOU HAVE A NEW DATE BOOKED FOR YOUR EVENT PLEASE DO EMAIL THE ORDER NUMBER AND THE NEW DATE AND WE WILL CHANGE IT FOR YOU.

As per our Ts & Cs  - We would prefer to postpone your order than refund as our staff are on 100% of salary whilst staying off the farm. However, you can cancel any order up to the value of £25 (excluding courier cost) up to two weeks before dispatch date. In the case of orders over the value of £25 (excluding courier costs) we require a four week notice period for a full refund. We can also, with two weeks notice, defer delivery by up to 1 year, subject to availability, in these exceptional circumstances.  


We are a tiny firm - even tinier now - but will bend over backwards to help where we can. 

 

 

 

COVID 19 IS CAUSING PROBLEMS FOR A HUGE NUMBER OF YOU AND OUR HEARTS GO OUT TO PEOPLE GETTING MARRIED AND IN THE WIDER HOSPITATLITY AND WEDDING INDUSTRY.

NOW IS A GREAT TIME TO BE SUPPORTING SMALL ONLINE BUSINESSES AND WE ARE STILL SENDING OUT FLOWERS. THANK YOU!

 

SOME ADVICE FOR NEW ORDERS. 

 - WE HAVE LOTS OF STUNNING FLOWERS SO IF YOU WOULD LIKE TO ORDER SOME TO ENJOY, FOR CRYSTALLISING, OR FOR PRESSING, OR MAKING ICE-CUBES THEN NOW IS A GREAT TIME TO DO IT AND SUPPORT A SMALL BUSINESS. OR EVEN FOR DOING SOMETHING CREATIVE DURING HOME SCHOOLING.

 - JAN'S HUSBAND IS IN THE 'HIGH RISK' CATEGORY FOR A HEART CONDITION AND ASTHMA SO WE ARE TOTALLY LOCKED DOWN ON THE FARM. ALL STAFF ARE WORKING FROM HOME AND GETTING FULL PAY AND JAN IS DOING ALL THE PICKING HERSELF. 

 - WE LIVE ON THE FARM SO ARE NOT TRAVELLING TO WORK OR COMING INTO CONTACT WITH ANYBODY ELSE. THE FARM IS COMPLETELY LOCKED DOWN.

 - OUR REGIME IS COMPLETELY OTT AND WE USE A COMBINATION OF ANTI-BAC AND STEAM STERILISATION IN OUR PREP ROOM.

 - WE ARE CLOSED TO COLLECTIONS FROM THE FARM

- HYGIENE. WE HAVE NEVER HAD LESS THAN A 5* FOOD HYGIENE RATING. ALL OUR STAFF HAVE GRADE TWO AND ABOVE FOOD HYGIENE CERTIFICATES. AT PRESENT ONLY JAN IS AT THE PREMISES AND PICKING.

 - WHEN YOUR FLOWERS ARRIVE THEY WILL BE IN A COURIER BAG AND WILL HAVE GONE THROUGH THE COURIER SYSTEMS. THE COURIERS ARE DOING AN INCREDIBLE JOB. AS A PRECAUTION WIPE DOWN THE OUTER BAG WITH ANTI-BAC BEFORE OPENING OR WASH YOUR HANDS AFTERWARDS. THE INSIDE BOX AND PUNNETS CAN GO STRAIGHT INTO THE FRIDGE. WE ARE LOCKED DOWN ON THE FARM HERE.   IF YOU HAVE BEEN HANDLING OTHER DELIVERIES OR SHOPPING WIPE THEM DOWN AS WELL BEFORE PUTTING IN THE FRIDGE AS COVID-19 CAN LAST 72 HOURS IN THE FRIDGE OR FREEZER. 

- PLEASE DO NOT ORDER FOR NEXT DAY USE IN CASE THE COURIERS ARE DELAYED. SOME POSTCODES ARE STRUGGLING. NOW ORDER TWO DAYS IN ADVANCE BECAUSE OF STRESSES PLACED ON COURIERS AND ROYAL MAIL. WE WILL SEND WITH EXTRA CHILLERS AND THE FLOWERS WILL BE OK IN THE FRIDGE FOR THE EXTRA DAY.

- IF YOU LIVE IN SCOTLAND, NORTHERN IRELAND OR OFF MAINLAND UK. DO NOT ORDER AT THE MOMENT PLEASE BECAUSE NEITHER THE COURIERS NOR ROYAL MAIL ARE NOT GUARANTEEING ANY DELIVERIES. PERHAPS SPEAK TO YOUR LOCAL POST OFFICE FOR ADVICE. 

 

SOME ADVICE FOR EXISTING ORDERS. 

 - IF YOU HAVE ORDERED FOR DELIVERY TO AN OFFICE PLACE AND ARE NOW WORKING FROM HOME PLEASE EMAIL THE ORDER NUMBER AND CHANGE OF ADDRESS TO maddocksfarmorganics@gmail.com

- IF YOUR EVENT IS POSTPONED WE CAN CHANGE THE DELIVER DATE AND WE WILL PUT YOUR ORDER ON HOLD IF WE HAVE A BIT OF NOTICE (SEE BELOW). 

- IF YOU HAVE A NEW DATE BOOKED FOR YOUR EVENT PLEASE DO EMAIL THE ORDER NUMBER AND THE NEW DATE AND WE WILL CHANGE IT FOR YOU.

As per our Ts & Cs  - We would prefer to postpone your order than refund as we our staff are on 100% of salary whilst staying off the farm. However, you can cancel any order up to the value of £25 (excluding courier cost) up to two weeks before dispatch date. In the case of orders over the value of £25 (excluding courier costs) we require a four week notice period for a full refund. We can also, with two weeks notice, defer delivery by up to 1 year, subject to availability, in these exceptional circumstances.  


We are a tiny firm - even tinier now - but will bend over backwards to help where we can.