Delivery Deadlines and Information
Delivery deadlines and information.
What is the deadline for ordering for next day delivery?
You need to order before 11 am for next day delivery. BUT this only applies in low season. At the height of the season we are booked up for weekend deliveries weeks in advance so preorder in advance to avoid disappointment. See below. Every flower is picked to order we don’t pre-pick or store any flowers. Our flowers are sent by overnight courier. They are picked and packed by us and popped in a chiller until the courier collects them. They are then transported overnight to arrive with you guaranteed before 12 noon. (We can arrange for a 10am delivery at an additional charge). The flowers are packaged in recycled and recyclable punnets in thermally insulated cardboard boxes with chiller packs.
If I want my flowers for a particular date when should I order them?
You can order the flowers as soon as you like and we would recommend this as we frequently get oversubscribed. You can specify which date you would like the flowers delivered as you go through the order process. If you have a special occasion for which you would like to use the flowers then we would recommend ordering the flowers to be delivered on the day previous. The fresher the flowers are used the better. For example for a Saturday wedding we would suggest picking on the Thursday to be delivered to you on the Friday morning. The flowers are then fine in their punnets in the fridge until the Saturday morning.
What do I do if I’m going to be out when they are delivered?
We can arrange delivery to your home, your office, your neighbour or even direct to your wedding venue. It is entirely up to you. All we need is the full postal address; a contact name and a mobile phone number. If for some reason you will not be there to sign for the parcel then the courier can leave it, if given prior instructions, in a safe place but we, and the courier, take no responsibility for any flowers left.
Where do you deliver?
We can deliver to any UK address although there might be additional costs involved in deliveries to the highlands etc.
How much does delivery cost?
The overnight courier charge is £8.44 for one box; £10.57 for up to 10 boxes and £13.61 for up to 20 boxes. We do not ‘pad’ our delivery charges. They are exactly as they are set by the courier. All courier costs are inclusive of VAT at 20% which can obviously be reclaimed if you are a business and VAT registered. There is the option to pay for a before 10 am delivery but this is significantly more expensive. Courier costs for a Saturday delivery are available but more expensive. Flowers sent to arrive with you on a Friday will be absolutely fine for use on the Saturday or Sunday so Saturday delivery is really only necessary if you need the flowers for use on a Monday pm or Tuesday first thing.
What do I do with my flowers when they arrive……
Remove the outer packaging for recycling. The flowers should then be popped into the fridge in their punnets and left there until they are used.
In the event of a delivery not being delivered within the quoted time, Maddocks Farm Organics shall not be liable for any losses, costs damages or expenses incurred to either the customer or a 3rd party.